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Refund Policy

Effective July 16, 2026

At AfroTransact, our goal is to make every purchase across our marketplace feel simple, secure, and worry-free. Still, we know that sometimes a return or refund is the right call. This policy lays out exactly how that works, so you always know where you stand.

1. Who Qualifies for a Return

Requests must be submitted within 7 days of the delivery date.
Items should be unworn, unopened, and returned in their original packaging with all tags intact.
Perishable goods, groceries, and other time-sensitive items generally cannot be returned once accepted, except in cases where the product is spoiled or otherwise defective on arrival.

2. Starting Your Return

Begin any return by reaching out to our support team via the WhatsApp button on our website or email at hello@afrotransact.com within 7 days of receiving your order.
Please include your order ID, the reason for the return, and any supporting photos in your message (these requirements are needed to review & process returns).
From there, a support specialist will walk you through the next steps and issue a return authorization where one is required.

3. Shipping the Item Back

The customer is responsible for shipping costs when a return is made simply because they changed their mind.
We recommend shipping with tracking enabled so both you and our team can confirm the item’s safe arrival.
AfroTransact is responsible for shipping costs when the return is the result of our error, such as a damaged, incorrect, or defective item, and will cover it with a prepaid label or an arranged pickup.

4. Getting Your Money Back

After we receive and inspect your returned item, we’ll follow up to confirm whether the refund has been approved.
Approved refunds go back to the original payment method used at checkout; original shipping fees are not included unless the return was our fault.
The exact time it takes for funds to appear in your account can differ based on your bank or payment provider, but we work to process our end promptly once approved.

5. Special Cases

Some products come with their own return terms due to their nature or applicable regulations — think personal care items or perishable goods. Where this applies, it will be spelled out clearly on the product page and again at checkout.
Items that don’t meet the conditions above — because they’ve been used, damaged after delivery, or altered in some way — may be declined for return at our discretion.

We’re committed to making this process as painless as possible. If you run into any trouble along the way, our support team is ready to help.

Note: This policy may be updated from time to time. We encourage you to check back on our website periodically for the most current version.